You can make an appointment by phoning the practice between 08:00 and 17:30.

Doctor appointments

• Initially there would be a telephone consultation.
• There is some on the day availability; please contact us directly to book an appointment.
• Appointments are bookable up to four weeks in advance. You will need to do this for face to face appointments with the doctor.
• If not registered, we do have “Bypass Register” patients, for your most complex medical problems.

Nurse practitioner appointments

• Appointments are bookable directly; you will need to do this for face to face appointments, either on the day or in advance.
• Nurse practitioners can deal with a wide range of illnesses, ailments and injuries, whilst also being able to prescribe medication.

Nurse appointments

• Appointments are bookable up to four weeks in advance. You will need to do this for face to face appointments with a nurse.

Nurses can help with:

• Chronic disease management,
• “Well Woman” and other specialities,
• Complex dressings and wound care,
• Vaccinations and health advice.

HCA appointments

• Appointments are bookable up to four weeks in advance. You will need to do this for face to face appointments with a healthcare assistant.

HCA’s can help with:

• Chronic disease monitoring and vaccinations,
• Dressings, stitch removal and wound care,
• New Patient and NHS checks,
• Health advice and weight management.

Telephone Consultations

We do use telephone consultations so that we can help more patients more quickly, compared with a traditional appointments system.

During the initial telephone consultation, you and the doctor decide together the best course of action:

• A same day appointment.
• A routine pre-booked appointment.
• Telephone advice only.
• Prescriptions based upon the symptoms.
• A change of medication.
• Referrals for tests before an appointment.

Clinical advice, medication changes or new prescriptions are only issued when clinically safe, and with access to your full medical history.

If you feel in any way unhappy and still wish to be seen at the end of a telephone consultation, you have the right to request a face to face appointment.

What if patients are unable to use the phone?

• We provide a direct dial number for patients who find telephone consultations very difficult. This includes those who may be unable to use the phone because access is restricted through work commitments or lack of privacy as well as health problems.
• When the patient and the GP agree if this service is appropriate, the patient is then issued with a direct dial telephone number. When the patient calls, staff members are aware that they are phoning on the bypass line and will issue the next available face to face pre-bookable appointment.
• Please contact us if you feel you need this service.